Contact Us
Have a question about one of our reviews, spotted something that needs updating, or want to share your experience with a casino we've covered? We're here and happy to help. Use the details below to reach the editorial team at Online Casino Reviews.
Get in Touch
The quickest way to reach us is by email at [email protected]. We aim to respond to all enquiries within 48 hours on business days. If your question is urgent, please include a clear subject line so we can prioritise it.
We welcome messages on any of the following:
- Questions or corrections about a specific casino review
- Suggestions for casinos you'd like us to research and cover
- Factual updates — for example, if a bonus or payment method has changed
- General feedback about the site's content or structure
- Press or partnership enquiries
Reader Feedback
Our editorial team researches and verifies the casinos listed on this site, but we can't be everywhere at once. If you've used one of the platforms we cover and noticed something that doesn't match what we've written — an outdated withdrawal time, a bonus term that has changed, or a customer support experience worth flagging — please let us know. That kind of reader input is genuinely useful and helps us keep information accurate.
We treat all feedback carefully, though we are unable to act as a mediator between readers and casino operators. If you have a dispute with a casino, your first step should be its own complaints process, followed by the relevant licensing authority if that doesn't resolve the issue.
Responsible Gambling Concerns
If gambling has stopped being enjoyable, or if it's affecting your finances or wellbeing, please don't wait to get support. Our responsible gambling page lists practical tools — including self-exclusion programmes, deposit limits and national helplines — available to players in the US. Reaching out to a support service is always the right move, and it is free and confidential.
About This Site
Online Casino Reviews is an independent comparison site focused on the US market. We research and verify casinos available to American players, with a particular focus on payout performance, licensing, game fairness and player protections. You can read more about how we work and how we assess the casinos we cover on our About Us page.
Our editorial positions are not for sale. Commission arrangements with casino operators do not influence how we rank or review them — a casino earns its position through our assessment criteria, not through commercial relationships. That principle is explained in more detail in our Terms and Conditions.
What We Can and Can't Help With
| We can help with | Outside our scope |
|---|---|
| Questions about our reviews or methodology | Disputes between players and casino operators |
| Suggesting casinos for us to research | Account access or login issues at a casino |
| Corrections or factual updates to our content | Withdrawal delays or payment problems at a casino |
| General site feedback and suggestions | Legal or financial advice of any kind |
| Press and editorial enquiries | Bonus claims or promotional disputes |
Response Times
We aim to reply to all emails within 48 hours on weekdays. During busy periods it may take a little longer, but every message is read. If you haven't heard back after three business days, feel free to follow up — occasionally messages end up in spam filters.
For anything related to problem gambling support, please contact a dedicated helpline directly rather than waiting on our response. The National Council on Problem Gambling helpline is available 24/7 at 1-800-522-4700, and the Crisis Text Line can be reached by texting HOME to 741741.